Terms and Conditions
General Terms and Conditions (GTC) of Saalmann medical GmbH & Co. KG
1 Scope and Definitions
1.1 The following General Terms and Conditions, in their current version, apply exclusively to all legal transactions between Saalmann medical GmbH & Co. KG, with its registered office at Südbahnstraße 34, 32547 Bad Oeynhausen (hereinafter referred to as “Saalmann” and “we”), and its customers (hereinafter referred to as “Customer” and “you”) through orders placed on our website www.saalmann-medical-shop.com, the following General Terms and Conditions shall apply exclusively in the version current at the time of the order, unless amended by written agreements between the parties.
1.2 Our customers’ general terms and conditions shall not apply, even if we have not expressly objected to them or have supplied goods or services or accepted them without express objection. Even if we refer to a letter containing or referring to the terms and conditions of the customer or a third party, this does not constitute agreement to their validity. By submitting your order, you acknowledge that our terms and conditions are the sole governing terms.
1.3 These General Terms and Conditions do not apply to Saalmann products sold on other online marketplaces.
1.4 In the following, a distinction is made between end customers and business customers. Pursuant to Section 13 of the German Civil Code (BGB), an end customer (consumer) is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.
2 Conclusion of the Contract
2.1 The presentation of goods on the Saalmann website does not constitute a binding offer to conclude a sales contract. The customer is merely given the opportunity to place an order based on the information provided; to do so, they must be of legal age. There is no entitlement to access our ordering system. You are obliged to provide complete and truthful information when placing your order.
2.2 When ordering via our website, the ordering process comprises a total of four steps. In the first step, you select the desired goods. In the second step, you enter your customer details, including your billing address and, if applicable, a different delivery address. In the third step, you select your preferred payment method. In the final step, you have the opportunity to review all details (e.g. name, address, payment method, items ordered) once more and correct them if necessary, before submitting your order to us by clicking on ‘Place order with obligation to pay’.
2.3 By submitting the order on our website, the customer makes a binding offer to conclude a purchase contract for the specified goods and quantities. By submitting the order, the customer also accepts these terms and conditions as solely governing the legal relationship with Saalmann.
2.4 The customer’s order details are stored, and Saalmann confirms receipt of the order by means of a confirmation email containing the order details necessary for the performance of the contract. This order confirmation does not yet constitute acceptance of the contractual offer by Saalmann. It serves merely to inform the customer that the order has been received by the supplier. The contract comes into effect upon receipt of our invoice and, in the case of payment in advance (bank transfer), upon receipt of the payment, if this occurs earlier than the receipt of the invoice.
3 Right of withdrawal / Withdrawal policy for consumers (Section 13 BGB)
Every end customer who places an order via our website has the right to withdraw from the contract. This right of withdrawal expressly does not apply to business customers.
3.1 Right of withdrawal
You have the right to withdraw from this contract within twenty-eight days without giving any reason. The withdrawal period is twenty-eight days from the day on which you or a third party named by you, other than the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Saalmann medical GmbH & Co. KG
Südbahnstraße 34
32547 Bad Oeynhausen
Telephone: 05731 25450 0
Fax: 05731 25450 11
Email:
by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the attached Model Withdrawal Form, although this is not mandatory.
You may also complete and submit the Model Withdrawal Form or another clear statement electronically via the contact form on our website www.saalmann-medical.de under ‘Contact’. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
3.2 Consequences of withdrawal
If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if such loss is attributable to handling of the goods that is not necessary for the examination of their nature, characteristics and functioning.
4 Prices and delivery charges
4.1 All prices are final prices and include statutory VAT.
4.2 The delivery charges you incur depend on the region and the weight of the consignment. We will show the delivery charges separately on the invoice.
4.3 Any further costs and charges arising from cross-border trade (e.g. customs duties) shall be borne by the customer and are not shown on the invoice.
5 Terms of payment
5.1 Payment for the goods may be made by prepayment/bank transfer, invoice, PayPal or credit card. Saalmann reserves the right to exclude payment by invoice in individual cases or for certain countries.
5.2 In the case of payment in advance, the full purchase price, including delivery and shipping costs, must be transferred to our specified account immediately upon receipt of a payment request.
5.3 The customer undertakes to settle the full invoice amount within 14 days of receipt of the invoice, without any deduction of a discount.
5.4 Upon dispatch of the goods, the invoice will be sent by email or post to the billing address provided by the customer.
6 Delivery Terms
6.1 We shall deliver the goods in accordance with the agreements made with you. Delivery of the ordered goods shall take place no later than 30 days after the conclusion of the contract.
6.2 We deliver within Germany and the EU, as well as worldwide to a few other selected countries. Orders from countries not listed in the ‘Contact Details’ selection field cannot be placed via this website. If you wish to do so, please contact us. You will find our contact details in the legal notice.
6.3 If we fail to deliver the goods or do not deliver them in accordance with the contract, you must set us a grace period to enable us to fulfil our obligation. Otherwise, you are not entitled to withdraw from the contract.
7 Retention of title
The delivered goods remain the property of Saalmann until full payment has been made. If you are more than 10 days in arrears with payment, we are entitled to withdraw from the contract and reclaim the goods.
8 Warranty
8.1 If the delivered goods are defective, you are entitled, within the framework of the statutory provisions, to demand rectification, to withdraw from the contract or to reduce the purchase price.
8.2 The limitation period for the customer’s warranty claims is 2 years from receipt of the goods.
9 Limitation of Liability
9.1 We shall be liable for wilful misconduct and gross negligence. Furthermore, we shall be liable for the negligent breach of obligations, the fulfilment of which is essential for the proper performance of the contract, the breach of which jeopardises the achievement of the purpose of the contract, and on the observance of which you, as the customer, regularly rely. In the latter case, however, we shall only be liable for foreseeable damage typical for this type of contract. We shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.2 The above exclusions of liability do not apply in the event of injury to life, limb or health. Liability under the Product Liability Act (ProdHaftG) also remains unaffected.
9.3 Given the current state of technology, data communication via the internet cannot be guaranteed to be error-free and/or available at all times. We are therefore not liable for the constant and uninterrupted availability of our online ordering system, nor for technical and electronic errors during an ordering process over which we have no control, in particular for the delayed processing or acceptance of offers.
10 Data Protection
Please note our information on data protection.
11 Choice of law and place of jurisdiction
11.1 The contractual relationship between the Supplier and the Customer is governed by the laws of the Federal Republic of Germany. The application of the UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. Mandatory provisions of the country in which you have your habitual residence remain unaffected.
11.2 If, at the time of concluding the contract, you were domiciled or had your habitual residence in Germany and have either moved since the time the action was brought or your whereabouts are unknown at that time, the place of jurisdiction for all disputes shall be the registered office of our company in Bad Oeynhausen. If you do not have your domicile or habitual residence in a Member State of the European Union, the courts at our registered office shall have exclusive jurisdiction over all disputes.
12 Appendix – Information regarding contracts in electronic commerce
12.1 The language available for the conclusion of the contract is exclusively German. We deliver within Germany and the EU, as well as to a few other selected countries worldwide. It is not possible to place an order via this website from countries not listed in the ‘Contact Details’ drop-down menu. If you wish to do so, please contact us. You will find our contact details in the legal notice.
12.2 Please refer to the individual product descriptions on our website for the key features of the goods we offer and the validity period of limited-time offers.
12.3 The presentation of our goods does not constitute a binding offer on our part. Only your placing of an order for goods constitutes a binding offer. Upon receipt of your offer, we will send an order confirmation by email, which contains the contractual terms necessary for the performance of the contract. Should you lose the order confirmation, you are welcome to request a copy from us. Furthermore, the text of the contract is not stored in a manner accessible to you via the internet. The contract is concluded upon receipt of our invoice, upon completion of the transaction via PayPal and credit cards, and in the case of prepayment (bank transfer), upon receipt of the funds, if this occurs earlier than the receipt of the invoice.
12.4 You can identify any input errors when placing your order during the final confirmation before submission and correct them at any time using the ‘Back’ function before submitting the order.
12.5 Should the goods you have ordered be unavailable, we reserve the right not to fulfil the order. You will then be informed of the unavailability.
12.6 The prices quoted by us are final prices inclusive of tax and exclusive of the stated delivery costs. Any further costs and charges arising from cross-border trade (e.g. customs duties) are to be borne by the customer and are not listed on the invoice.
12.7 Payment for the goods may be made, at your discretion, by invoice, prepayment, PayPal or credit card. In the case of prepayment, the purchase price is due immediately upon ordering; in the case of payment by invoice, it is payable within two weeks of receipt of the invoice.
12.8 As a consumer, i.e. as a natural person ordering for purposes that are predominantly neither commercial nor related to your self-employed professional activity, you have a right of withdrawal under distance selling law. This is without prejudice to your warranty claims should the goods be defective. Where a defect covered by the warranty exists, you are entitled, within the framework of the statutory provisions, to demand rectification, to withdraw from the contract or to reduce the purchase price.
12.9 The data required for the execution of the contract between you and us will be stored and processed by us. The data is accessible to you at any time. Please refer to our privacy policy.
12.10 For all other matters, please refer to our General Terms and Conditions and the Terms of Use for our website.
Date: 10 March 2026