Privacy Policy
1 Data Protection at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on data protection, please refer to our privacy policy listed below this text.
Data collection on this website:
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the section ‘Information on the responsible body’ in this privacy policy.
How do we collect your data?
Your data is collected, on the one hand, by you providing it to us. This may include, for example, data that you enter into a contact form.
Other data is collected automatically or with your consent when you visit the website via our IT systems. This consists primarily of technical data (e.g. internet browser, operating system or time of page visit). This data is collected automatically as soon as you access this website.
What do we use your data for?
Some of the data is collected to ensure the website functions correctly. Other data may be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right at any time to receive information, free of charge, about the origin, recipients and purpose of your stored personal data. You also have the right to request the rectification or erasure of this data. If you have given your consent to data processing, you may withdraw this consent at any time with effect for the future. Furthermore, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time regarding this or any other questions on the subject of data protection.
Analytics tools and third-party tools
When you visit this website, your browsing behaviour may be statistically analysed. This is primarily done using so-called analytics programmes.
Detailed information on these analytics programmes can be found in the following privacy policy.
2 Hosting
We host the content of our website with the following provider: Mittwald.
The provider is Mittwald CM Service GmbH & Co. KG, Königsberger Straße 4-6, 32339 Espelkamp (hereinafter Mittwald). Please refer to Mittwald’s privacy policy for further details: https://www.mittwald.de/datenschutz.
The use of Mittwald is based on Article 6(1)(f) of the GDPR. We have a legitimate interest in ensuring our website is displayed as reliably as possible. Where consent has been sought, processing takes place exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TDDDG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be withdrawn at any time.
Data processing on behalf of the controller
We have entered into a data processing agreement (DPA) for the use of the aforementioned service. This is a contract required under data protection law, which ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3 General information and mandatory notices
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and how we use it. It also explains how and for what purpose this is done.
Please note that data transmission over the internet (e.g. when communicating by email) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.
Information on the data controller
For details of the service provider and data controller within the meaning of data protection law, please refer to the company and contact details in our legal notice. Our address is also the contact address of the data protection officer appointed by us.
Retention period
Unless a more specific retention period is stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you submit a valid request for erasure or withdraw your consent to data processing, your data will be deleted, provided we have no other legally permissible grounds for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place once these grounds no longer apply.
General information on the legal basis for data processing on this website
Where you have consented to data processing, we process your personal data on the basis of Article 6(1)(a) of the GDPR or Article 9(2)(a) of the GDPR, provided that special categories of data are processed in accordance with Article 9(1) of the GDPR. In the event of explicit consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Article 49(1)(a) of the GDPR. Where you have consented to the storage of cookies or to access to information on your device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 25(1) of the TDDDG. Consent may be withdrawn at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Article 6(1)(b) of the GDPR. Furthermore, we process your data where this is necessary to comply with a legal obligation on the basis of Article 6(1)(c) of the GDPR. Data processing may also take place on the basis of our legitimate interest pursuant to Article 6(1)(f) of the GDPR. Information regarding the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
Recipients of personal data
As part of our business activities, we collaborate with various external parties. In some cases, this requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Article 6(1)(f) of the GDPR, or if another legal basis permits the disclosure of data. When using data processors, we only disclose our customers’ personal data on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.
Note on data transfer to the USA and other third countries
Among other things, we use tools from companies based in the USA or other third countries that do not offer adequate data protection standards. When these tools are active, your personal data may be transferred to these third countries and processed there. We would like to point out that a level of data protection comparable to that in the EU cannot be guaranteed in these countries. For example, US companies are obliged to disclose personal data to security authorities without you, as the data subject, being able to take legal action against this. It cannot therefore be ruled out that US authorities (e.g. intelligence services) may process, analyse and permanently store your data held on US servers for surveillance purposes. We have no influence over these processing activities.
Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent. You may withdraw any consent you have already given at any time. The lawfulness of the data processing carried out prior to the withdrawal remains unaffected by the withdrawal.
Right to object to data collection in specific cases and to direct marketing (Art. 21 GDPR)
IF DATA PROCESSING IS BASED ON ART. 6(1)(e) OR (f) OF THE GDPR, YOU HAVE THE RIGHT AT ANY TIME, FOR REASONS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS ON WHICH PROCESSING IS BASED, CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS NECESSARY FOR THE ESTABLISHMENT, exercise or defence of legal claims (objection under Article 21(1) of the GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING, INSOFAR AS IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR THE PURPOSES OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of infringements of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged infringement. This right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
In Germany, you have the right to lodge a complaint with a data protection supervisory authority, such as the State Commissioner for Data Protection and Freedom of Information in North Rhine-Westphalia, who is responsible for us, at Kavalleriestr. 2–4, 40213 Düsseldorf, . (mailto:)
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract provided to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place to the extent that it is technically feasible.
Access, rectification and erasure
Within the framework of the applicable legal provisions, you have the right at any time to obtain, free of charge, information about your stored personal data, its origin and recipients, and the purpose of the data processing, and, where applicable, a right to rectify or erase this data. You may contact us at any time regarding this or any other questions on the subject of personal data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You may contact us at any time regarding this. The right to restriction of processing applies in the following cases:
If you dispute the accuracy of your personal data stored by us, we generally require time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you may request the restriction of data processing instead of erasure.
If we no longer require your personal data, but you require it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
If you have lodged an objection under Article 21(1) of the GDPR, a balancing of interests between yours and ours must be carried out. Until it is determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, such data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.
SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the website operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the padlock symbol in your browser bar.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If, following the conclusion of a contract involving payment, you are required to provide us with your payment details (e.g. account number for direct debit authorisation), these details are required for payment processing.
Payment transactions using standard payment methods (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognise an encrypted connection by the fact that the address bar of your browser changes from “http://” to “https://” and by the padlock symbol in your browser bar.
With encrypted communication, the payment details you send to us cannot be read by third parties.
4 Data collection on this website
Cookies
Our website uses so-called “cookies”. Cookies are small data packets and do not cause any damage to your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser deletes them automatically.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services within websites (e.g. cookies for processing payment services).
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies may be used to analyse user behaviour or for advertising purposes.
Cookies that are required to carry out the electronic communication process, to provide specific functions you have requested (e.g. the shopping basket function) or to optimise the website (e.g. cookies for measuring website traffic) are stored on the basis of Article 6(1)(f) of the GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure the technically error-free and optimised provision of its services. Where consent has been sought for the storage of cookies and comparable recognition technologies, processing takes place exclusively on the basis of this consent (Article 6(1)(a) of the GDPR and Section 25( 1 TDDDG); consent may be withdrawn at any time (cookie settings).
You can configure your browser to be notified when cookies are set and to allow cookies only on a case-by-case basis, to exclude the acceptance of cookies in specific cases or generally, and to enable the automatic deletion of cookies when closing the browser. If you disable cookies, the functionality of this website may be restricted.
You can find out which cookies and services are used on this website in the cookie settings.
Consent with CookieFirst
Our website uses CookieFirst’s consent technology to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies, and to document this in accordance with data protection regulations. The provider of this technology is Digital Data Solutions B.V., Plantage Middenlaan 42a, 1018DH Amsterdam, NL (hereinafter CookieFirst).
When you visit our website, a CookieFirst cookie is stored in your browser, in which the consents you have given or the withdrawal of these consents are stored. This data is not passed on to the provider of CookieFirst.
The data collected is stored until you request its deletion, delete the CookieFirst cookie yourself, or the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details regarding CookieFirst’s data processing can be found at cookiefirst.com/legal/cookie-declaration/.
CookieFirst consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6(1)(c) of the GDPR.
Server log files
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- Browser type and browser version
- Operating system used
- Referrer URL
- Hostname of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources.
This data is collected on the basis of Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be recorded.
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR) where this has been requested; consent may be withdrawn at any time.
The data you enter in the contact form will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.
Enquiries by email, telephone or fax
If you contact us by email, telephone or fax, your enquiry, including all personal data contained therein (name, enquiry), will be stored and processed by us for the purpose of handling your request. We will not pass on this data without your consent.
The processing of this data is based on Article 6(1)(b) of the GDPR, provided that your enquiry relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of enquiries addressed to us (Article 6(1)(f) of the GDPR) or on your consent (Article 6(1)(a) of the GDPR) where this has been requested; consent may be withdrawn at any time.
The data you send to us via contact enquiries will remain with us until you request its deletion, withdraw your consent to its storage, or the purpose for storing the data no longer applies (e.g. once your enquiry has been fully processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.
5 E-commerce and data disclosure
Data transmission upon conclusion of a contract
If you wish to use our paid services and place an order, it is necessary for the conclusion of the contract that you provide your personal data, which we require to process your order. Mandatory information required for the processing of contracts is marked separately; further information is voluntary. We process the data you provide to process your order (legal basis: Art. 6(1)(b) GDPR). The address, payment and order data will be stored after the contract has been processed for the duration of the statutory retention obligations, in particular those under tax and commercial law (legal basis: Art. 6(1)(c) GDPR) and then deleted, unless you have consented to further storage or the continued processing of the data is necessary for the establishment, exercise or defence of legal claims or for marketing purposes. We review the latter at the end of the third calendar year, starting with the calendar year following the initial storage.
Payment and logistics service providers
To process your order, we may pass on your data to our bank, as well as to logistics and payment service providers selected by you (legal basis: Article 6(1)(b) of the GDPR). Our service providers may only process or use your data for the purpose for which it was transmitted to them, where necessary. You may access your data at any time. Where data is passed on to external service providers, we have ensured through technical and organisational measures that data protection regulations are observed. We may also pass on personal data for debt collection purposes (legal basis: Article 6(1)(f) of the GDPR).
Where we make advance payments in connection with an order, for example in the case of instalment payments or purchase on account, we may have the identity and creditworthiness of customers checked by a service provider, e.g. a credit reference agency (legal basis: Art. 6(1)(f) GDPR).
Authorities
Please note that, upon instruction from the competent authority in individual cases, we are entitled to disclose data, insofar as this is necessary for the purposes of criminal prosecution, for the prevention of danger by the police authorities of the federal states, for the fulfilment of the statutory tasks of the federal and state constitutional protection authorities, the Federal Intelligence Service or the Military Counter-Intelligence Service, or for the enforcement of intellectual property rights (legal basis: Art. 6(1)(1)(c) of the GDPR).
6 Data processing for healthcare
If you send us prescriptions or orders for a Saalmann medical aid, we process your data to apply for cost coverage from your health insurance provider (statutory health insurance) or to prepare a cost estimate (private health insurance), as well as for the delivery and invoicing of the relevant medical aid (legal basis: Art. 22(1)(1)(b) of the GDPR). The application, approval, address and payment data will be stored for the duration of the statutory obligations following the completion of the contract. These obligations include, in particular, retention obligations under tax and commercial law, as well as retention obligations arising from medical device law (legal basis: Art. 6(1)(1)(c) of the GDPR). This data will then be deleted unless you have consented to further storage or the continued processing of the data is necessary for the establishment, exercise or defence of legal claims or for marketing purposes. We review the latter at the end of the third calendar year, starting from the calendar year following the initial storage.
For the purpose of processing healthcare services (application, delivery, billing), we pass on your data to your health insurance provider or to specialist IT service providers with whom the health insurance providers cooperate (legal basis: Article 6(1)(b) of the GDPR). These IT service providers may only process or use your data for the purpose for which it was transmitted to them, where necessary. The data is accessible to you at any time. Where data is passed on to external service providers, we have ensured through technical and organisational measures that data protection regulations are observed. We may also pass on personal data for debt collection purposes (legal basis: Article 6(1)(f) of the GDPR).
7 Analytics tools and advertising
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that enables us to integrate tracking or analytics tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies or carry out independent analyses. It serves solely to manage and deploy the tools integrated via it. However, Google Tag Manager records your IP address, which may also be transferred to Google’s parent company in the United States.
The use of Google Tag Manager is based on Article 6(1)(f) of the GDPR. The website operator has a legitimate interest in the quick and straightforward integration and management of various tools on its website. Where consent has been obtained, processing takes place exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent may be withdrawn at any time.
Google Analytics
This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyse the behaviour of website visitors. In doing so, the website operator receives various usage data, such as page views, time spent on the site, operating systems used and the user’s origin. This data is assigned to the user’s respective device. It is not assigned to a user ID.
Furthermore, we can use Google Analytics to record, amongst other things, your mouse and scroll movements and clicks. Furthermore, Google Analytics uses various modelling approaches to supplement the collected data sets and employs machine learning technologies in data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google regarding the use of this website is generally transmitted to a Google server in the USA and stored there.
The use of this service is based on your consent in accordance with Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG. Consent may be withdrawn at any time.
Data transfer to the USA is based on the EU Commission’s Standard Contractual Clauses. Details can be found here: privacy.google.com/businesses/controllerterms/mccs/.
Borlabs GmbH
This website uses cookies from the web analytics service provider Borlabs GmbH, Hamburger Str. 11, 22083 Hamburg, to analyse user traffic. These cookies, which are stored on the user’s computer, enable the analysis of website usage. The data is processed at the provider’s premises and at all other locations where the entities involved in data processing are situated. Depending on the user’s location, data transfers may involve the transfer of the user’s data to a country other than their own. The IP address is anonymised before being stored. You can disable the use of cookies in your browser settings. However, this may mean that you are no longer able to use our website to its full extent. Data is not disclosed to third parties. Borlabs GmbH uses user data in anonymised form so that we can optimise our website and our services. IP addresses are stored by Borlabs GmbH without the last few digits. This allows us to determine which network a request originates from. It is therefore not possible to link the IP address to a specific computer.
Further information on the handling of user data can be found in the privacy policy of Borlabs GmbH at: borlabs.io/datenschutz/.
8 Plugins and Tools
YouTube
This website embeds videos from the YouTube website. The website is operated by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
When you visit one of our web pages that embeds YouTube, a connection is established with YouTube’s servers. In doing so, the YouTube server is informed which of our pages you have visited.
Furthermore, YouTube may store various cookies on your device or use comparable technologies for recognition (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, amongst other things, to collect video statistics, improve user-friendliness and prevent fraud attempts.
If you are logged into your YouTube account, you allow YouTube to link your browsing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account.
The use of YouTube is in the interest of presenting our online services in an appealing manner. This constitutes a legitimate interest within the meaning of Article 6(1)(f) of the GDPR. Where consent has been sought, processing is carried out exclusively on the basis of Article 6(1)(a) of the GDPR and Section 25(1) of the TTDSG, insofar as the consent covers the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TTDSG. Consent may be withdrawn at any time.
Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/.
9 Further information under the GDPR
This privacy policy applies to our website and the healthcare services we provide. To ensure you have the best possible information, you will find links on our pages that refer to third-party websites. Where this is not immediately apparent, we would like to point out that these are external links. This privacy policy does not apply to these other providers. When you leave this website, we recommend that you first read the privacy policy of each website carefully.
10 Changes to the Privacy Policy
We will update this policy as necessary to adapt it to changes relating to the content of the website and to general legal changes.
Date: 10 March 2026